Last updated: September 21, 2026. This Returns & Refunds Policy describes the anticipated process for Commerce Service Group LLC vehicle-protection product orders.
1. Requesting a return
Customers may request to return KeZ devices within fifteen (15) days from the date of purchase by submitting the request in writing to info@commerceservicegroup.com. CSG will provide a return authorization (“RA”) and a prepaid airbill or bill of lading for ground shipment to the customer for the return of the KeZ devices. Within seventy-two (72) hours of the customer receiving the RA and the prepaid return shipping documents, the customer must pack and ship the KeZ devices. The customer will forfeit its right to return the KeZ devices if it fails to either (1) request the return within fifteen (15) days of the purchase date or (2) return-ship the KeZ devices within seventy-two (72) hours of receipt of the RA and the prepaid return shipping documents.
2. Product condition and exclusions
Eligibility for a return, exchange or refund may depend on the product’s condition, original packaging, accessories, proof of purchase, time since delivery and applicable manufacturer requirements. Products that have been opened, altered, damaged by accident, fire, flood, misuse, neglect, improper installation, unauthorized repair, tampering or use with non-approved components may not qualify for return, refund or warranty coverage.
3. Manufacturer limited warranty
CSG will honor Keyfree Technologies Inc.’s limited warranty for the KeZ devices, which provides for the replacement of a device if there is a defect in materials or workmanship at any time during the twelve (12) month period from the date of purchase. To file a claim under the manufacturer’s limited warranty, the customer must email the claim to info@commerceservicegroup.com during the twelve (12) month period from the date of purchase, state the nature of the defect in materials or workmanship, and request to return the KeZ device(s). Promptly upon receipt, CSG will issue an RA and a prepaid return shipment document (e.g., airbill or bill of lading for ground shipment). The customer must pack and ship the KeZ device(s) being returned within seventy-two (72) hours of receipt, without which CSG may deny the claim. CSG shall not expand the manufacturer’s limited warranty.
4. Refunds and exchanges
Where a return or exchange is approved, the timing and method of any refund, replacement or credit will be communicated in the authorization. Original shipping, installation, expedited delivery, subscription charges, taxes, promotional adjustments and other non-product charges may be treated differently where permitted by law and as disclosed before purchase.
5. Connected data services
Connected data subscriptions may be cancelled with thirty (30) days advance written notice. If the effective data subscription cancellation date falls within a thirty (30) day billing period, the actual cancellation date shall be at the beginning of the next billing period.
Questions? Contact Commerce Service Group customer service at 813-534-5421 or info@commerceservicegroup.com.